FREE HELP

Health Consumer Alliance
Website: healthconsumer.org
Phone: 888-804-3536

Community Legal Aid SoCal
Website: communitylegalsocal.org
Phone: 714-571-5200

Trans Rights Resources
Website: transrights.lawyersforgoodgovernment.org

*Helpful tips: keep copies of complaints, emails and letters, and any documents you submit or receive.

STEP 1: FILE A COMPLAINT WITH YOUR HEALTH PLAN
Not sure what insurance you have? Search for your health plan here. 

• Kaiser
  • Expedited review for CA 888-987-7247
• CalOptima (Medi-cal)
  • Customer service 888-587-8088
• Inland Empire Health Plan (IEHP, Medi-cal)
  • Customer service 855-433-4347
• Covered California
  • Customer service 800-300-1506

STEP 2: FILE A COMPLAINT WITH THE STATE
If your complaint isn't resolved with your insurer, you can file with the California Department of Managed Health Care (DMHC)

Online (fastest)
Fax: 916-255-5241
Mail: Department of Managed Health Care 980 9th Street, Suite 500 Sacramento, CA 95814
Forms in other languages can be accessed here. 
If someone is helping you file, submit the authorized assistant form so they can represent you.

FILING A CIVIL RIGHTS COMPLAINT

If you experienced discrimination, file with the California Civil Rights Department (CRD)
Online: ccrs.calcivilrights.ca.gov/s/
Phone: 800-844-1684
Email: contact.center@calcivilrights.ca.gov
Mail: 651 Bannon Street, Suite 200 Sacramento, CA 95811
Locations: calcivilrights.ca.gov/locations